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    FAQ's

     

    How do I contact a Only Raw Hair Representative?


    We are open Monday-Friday 9am-5pm we are closed on holidays. If you have any questions that can not be answered on our FAQ sheet please email us at sales@OnlyRawHair.com someone will respond within 24rs.

     

    Which payment methods do you accept? 


    We accept all major credits cards, Visa, MasterCard, Discover, and American Express. 
    We use paypal as our merchant. You can use your paypal account to pay. If you do not have paypal you can use your debit or credit card. 

    Do I pay sales tax? 


    If your order is being shipped to an address in the State of New York, you will be charged sales tax. Since we are located in New York, we collect sales tax according to the tax rate based on the shipping address.  

     

    How long will my virgin hair extensions last? 


    Your virgin hair will last Five years with proper care. 

    Does your hair wefts come sealed? 


    No, we highly recommend you seal your wefts to prevent shedding.

    What is the difference between Virgin hair and Remy hair? 


    Virgin hair is hair that has never been chemically processed for pattern, texture or color 
    and is generally the best investment you can make. Remy hair is not necessarily VIRGIN hair even though it may be colored or permed. The term refers to the characteristics in the collection of the hair (hair cuticles running in the same direction).

    How steam pressed hair?


    Steam processing refers to using hot water vapor to create a consistent curl pattern in the hair; no chemicals are used. The major difference between steam processed and raw hair that is not steamed press is its straightening and reversion abilities. If the hair is not of a certain texture or curl pattern naturally then after repeated straightening, you will notice the curl pattern loosens and does not revert to be the exact same but you will still be able to wear the hair.

    Can I color/dye my virgin hair bundles? 


    Yes, you can color and/or bleach your virgin hair. Please use caution when altering the 
    color on your own. If you are uncertain of how to dye the hair, please visit a licensed 
    professional stylist. Bleaching (lifting hair color lighter) or adding dye (to darken) may 
    change the texture and/or weaken an existing pattern. Changing hair from how you 
    originally received it is not recommended and is done at your own risk. We advise to 
    have a professional stylist experienced in changing hair color assess the hair and do the 
    job for you.

    Does the hair shed? 

    Yes raw hair does have minimal shedding Does the hair tangle? 

    Yes raw hair can tangle because it human hair and no human hair is tangle free Does the hair have split ends?


    Yes the hair does have some split ends 

    I noticed that there are a few grey/white or gold strands in my bundle, what is this?


    These are gray hairs. Grays are normal and can easily be removed by pulling them out 
    individually. There are usually no more than 5 strands of gray in some bundles.

    Will the wave and curl pattern return after I straighten the hair? 


    Yes, all you have to do is wash and deep condition your hair, the original pattern will Return.

    Can you curl bone straight hair?


    You can curl straight hair but it does not hold a curl well. If you are looking to wear your 
    extensions curly and straight you should order wavy

    How do I care for my hair extension? 


    Wash your hair at least once or twice a week. To enhance the hair’s natural pattern and 
    shine.We recommend to use sulfate free shampoo and a light conditioner. There is no 
    need for any deep conditioner for the hair. Light products are the best. Avoid using heavy serms or other products meant for African American women for these tend to be 
    products on the heavier side and will not work well for women with raw hair.

    How many bundles do I need for a full head?


    The amount of hair required depends on the look you are trying to achieve. If you like a 
    natural look then you only need 3 bundles. If you are wanting to accomplish a full 
    luxurious look then you will need 4-5 bundles of hair. 

    When will I receive my bundles that is on backorder?


    If your order is placed on a backorder, you will be notified before the item is shipped to 
    make sure you still want the order . Backorders typically take 7 to 15 days business 
    days to ship. You will be notified via e-mail if your order is on backorder. Once your 
    order has been processed, you cannot cancel your order.

     

    How long does it take to process an order that is not in stock?

    At the current moment all orders are running on a 3-5 business days to process before 
    being shipped.(Please note that weekends and holidays do not count as business days)
    Once the order is ready, you will receive an email notification that it has been shipped. 
    Once shipped, please allow 2-5 business days to receive your order. Please note that these processing and shipping times are estimates and orders may arrive earlier or potentially later dependent on post-delivery estimates.

    Do you ship outside the United States?


    Yes, offer international shipping ( please note we pass on the entire shipping cost to 
    you)

    Where can orders be shipped?


    We only ship to confirmed addresses. A confirmed address is one that has been 
    established by your credit card company as belonging to the account holder. In most 
    cases, when a buyer’s credit card billing and shipping addresses are the same, the 
    address is considered confirmed.
    ** IF YOUR ADDRESS IS NOT CONFIRMED YOUR ORDER WILL BE CANCELED
    We do NOT refund shipping charges for orders returned.

    Can I cancel or make changes to an order?


    If you wish to cancel your order, it must be done within 24 hours from the time you 
    submit your order. Otherwise you will be charged a restocking fee of 50%.

    Will I need to sign for my package when it comes?


    Yes you will need to have yourself or someone sign for your package when it comes.

    Do you ship to P.O boxes?


    No we do not ship to P.O boxes

    Can I get overnight shipping?


    We do not offer overnight shipping because there is no guarantee that it will get to you 
    the next day and we have no control over the shipping process

    What shipping company do you use?


    We use United States Postal Service for our preferred shipping method
    The quickest delivery option we offer is Express Mail. In the United States, this is 
    generally not considered overnight but is typically delivered in 1-2 business days after 
    your order is received. 

     

    What is your refund policy?


    Due to the nature of this business, we cannot accept returns unless damaged or 
    incorrect. We do not offer refunds. If you are unhappy with your purchase for any 
    reason, you can exchange (within 3 business days) or receive a store credit. Hair that 
    has been washed, unraveled from the bundle ( meaning you cut the plastic clip off), or 
    altered in anyway will NOT be accepted.

    Do I have to pay for the shipping of my return?


    Yes, you are responsible for all return shipping costs. We recommend that you send 
    your return with a tracking option because NirvanaNour will not be responsible for lost 
    returns.

    May I return my extensions without contacting you?


    No. You must contact us before sending your return, as the return address may be 
    different from the address your order was originally shipped from. 
    ●DO Not Cut the Lace on your closure or Frontal 
    ●We will NOT allow an exchange if there are any signs of being worn. 
    ●***We are not responsible for any alterations that the customer does to the hair, 
    for example, but not limited to chemical processing, coloring, cutting, or 
    texturizing. 
    ●Hair must be in its original packaging and form 
    (NO EXCEPTIONS)
    ●Color out your own risk 
    ●Will not be responsible for returns that are lost or delayed in shipping.
    ●WE WILL NOT ACCEPT A RETURN OR EXCHANGE ON SALES/SPECIALS. 
    -All SALES ARE FINAL- 
    ●Returns Without an RMA form will not be accepted (package will be refused and 
    returned to sender) 

    How can I track my order?


    Once your order has shipped, a tracking number is sent to the email address you 
    provided in your order. You will be able to click the link and follow the progress of your 
    shipment. If you have an account, log in and you can track the shipment through your 
    order history.

    How do I know my order was successfully received?


    After payment, you will receive a receipt and order confirmation email from us.

    My order shipped, but I have not received it yet. What should I do?


    The first thing you should do is check the tracking number. Often customers may miss 
    delivery of their item (signature is required) and he or she will then have to sign for the 
    item at the post office. Identification and the tracking number will be needed when 
    picking up the item from the post office.

    Do I pay customs fees?


    If your order is shipping outside the United States, you may be responsible to pay 
    customs fees in accordance to the laws of your country. Please check with your 
    country’s customs office to determine what these additional costs may be. 

     

    Terms and Conditions

    Once the method of payment is accepted and approved the order will be shipped out within 48 hours Monday – Thursday. Orders placed Friday – Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and 
    shipped within 24 hours. All orders with standard shipping will incur a $15 shipping charge should arrive within 3-5 business days. Express shipping is available for $35 and should arrive within 1-2 business days. We do not ship on Sundays or Federal Holidays.

    *Free shipping does not apply to wholesale orders.

    RETURN POLICY

    Only Raw Hair does not issue REFUNDS or EXCHANGES for any reason or circumstance. 
    ALL SALES ARE FINAL this includes back orders !!!!